If you need to talk to a live person in UI online EDD customer service you need to dial 1-866-333-4606. To speak with a live agent, you need to press 1 for English or press 2 for Spanish.
Alternatively you can use the following other options available in the customer service phone menu:
- Press 1 for information regarding your unemployment insurance payment.
- Press 2 to certify for weekly or bi-weekly continued claims by phone using EDD Tele-CertSM.
- Press 3 for information on filing or reopening an Unemployment Insurance claim or for general information about specific types of Unemployment Insurance claims.
- Press 4 if you are calling for information about Form 1099G, which reports taxable Unemployment Compensation.
- Press 5 if you are an employer.
- Press 6 for information on updating your UI claim, or for general UI information, EDD services and other information.
If you press 6 in the above main menu you can select this option for:
- general UI online EDD information;
- fraud reporting information;
- claimant forms information;
- overpayment information;
- eligibility information;
- Workforce Services locations;
- employment and training, Disability Insurance, Paid Family Leave and Labor Commissioner information;
- and for updating information on your UI claim or to speak to a representative.
UI Online EDD Customer Service Options
UI Online Customer Service Hours
The best time to call on weekdays is between 6 a.m. and 8 a.m. or after 5 p.m. You can call at any time on weekends. UI online EDD representatives are available by phone Monday through Friday, between 8 a.m. to 12 noon (Pacific Time), except on California state holidays.
The UI Self-Service Phone Line provides the following services 24 hours a day, 7 days a week in English and Spanish. This number should be used if you do not need to speak with a representative.
UI Online Live Chat Support
UI online doesn’t offer live chat support. Best way to contact UI online is to call them at 1-866-333-4606.
UI Online support e-mail
UI online doesn’t offer support e-mail. Best way to contact UI online is to call them at 1-866-333-4606.